Use of this site shall be governed by all applicable laws, rules and regulations of the Union of India, its States and Union Territories.

Terms and Conditions for online booking of NEXA Models by Maruti Suzuki India Limited (“MSIL”) with an authorized NEXA dealer of MSIL

• "Customer" means a prospective customer interested in online booking of NEXA Models from an authorized NEXA Dealer of MSIL and includes any Individual/ Firm/ Proprietorship/ Company or other legal entity.
• In the event that the Customer is booking on behalf of another person, the necessary details of such other person is also required to be mentioned and the requisite details of such other person are required to be produced at the Authorized NEXA Dealership as per requirement by the Authorized NEXA Dealer.
• In the event that the Customer wants to make a booking of more than one vehicle, the booking process is required to be repeated. In other words, one vehicle can be booked per booking.
  The online booking facility is for the convenience of the customers.
• The details of the Customer as provided by the Customer shall be used by MSIL and its Authorized NEXA Dealers for all correspondences with the Customer.
  Booking is allowed only with the authorized NEXA Dealers of MSIL as mentioned on this NEXA Website.
• The Customer is requested to thoroughly read and understand updated specifications, features of NEXA MODELS posted on the official NEXA website before making their choice. The choice of variants of the NEXA models would be updated on the NEXA Website from time to time and shall be subject to availability at the selected Authorized NEXA Dealership.
• The price of the vehicle shall be as applicable on the date of invoicing of the vehicle. The prices are subject to change and we are not responsible / legally bound to inform you in advance.
  All formalities with respect to purchase of NEXA MODELS, including but not limited to the registration process shall be performed at the respective Authorized NEXA Dealership.
• The sale and delivery of NEXA MODELS shall be subject to fulfillment of all applicable statutory obligations and submission of requisite supporting documents. The originals of these documents will need to be produced at the Authorized NEXA Dealership. In the event of the Customers failure to ensure compliance of these requirements, the booking amount paid by the Customer is liable to be forfeited.
• MSIL shall not be responsible for the collection of booking amount or entire payment for NEXA MODELS. The Collection of payment and the delivery of NEXA MODELS shall be the responsibility of the Authorized NEXA Dealer.
• All parties shall ensure the compliance of the applicable provisions of the Information Technology Act, 2000 and its allied rules as amended from time to time.
  The Terms of Use and the Privacy Policy provided on "www.Nexaexperience.com" shall be deemed to be a part and parcel of these terms and conditions.
• We assume that you have read all terms and conditions before going ahead with online booking.

• Acceptance of online booking payment is taken on behalf of the Authorized NEXA Dealer by a payment gateway.
• The online booking engine is available at “www.Nexaexperience.com” whereas payment gateway is powered by the Intermediary providing payment gateway and merchant services.
• Payments made by the Customer for online booking of NEXA MODELS through payment gateway IMS are subject to the terms and conditions as provided by the payment gateway intermediary/ merchant service provider. MSIL or its Authorized NEXA Dealers would not be responsible for any non-payment or wrong payment made in respect of the booking through the payment gateway.
• The Booking amount for NEXA MODELS will be displayed on “www.Nexaexperience.com”.You cannot pay more or less than the mentioned amount for online booking of NEXA Models.
• The Booking Amount can be paid online using Debit Card/ Credit Card/ Internet Banking.
• Processing fees for booking amount paid by the Customer will be borne by the Authorized NEXA Dealer.
• The Customer needs to provide accurate and complete information while filling the form online.
• After online submission of the form and the valid online payment transaction, the system will generate a Payment Confirmation Reference Number and receipt of payment towards the booking amount. The Customer shall use the reference number and receipt to communicate with the Authorized NEXA Dealer.
• The booking shall be binding only after the receipt of the full balance price of NEXA MODELS and submission of requisite supporting documents. Until then, the online booking is merely a request on part of the Customer and an indication of an intention to sell on the part of the Authorized NEXA Dealer and does not result in a booking confirmation or contract of sale and does not impose financial implications on MSIL or the Authorized NEXA Dealer except as provided herein in these terms and conditions.
• MSIL retains the right to revise the specification, standard fitment and/or accessories of/for NEXA MODELS or introduce new variants or their versions or discontinue earlier variants or versions.

• The waiting period and the expected delivery date shall be communicated by the Authorized NEXA Dealer.
• The Customer is required to follow the cancellation/refund procedure as mentioned herein.

• Cancelation request, if any, should be placed by the customer online in case of online bookings. Please note that there will be no offline cancelations at the Authorized NEXA Dealership for online bookings.
• There will be no booking cancellation charges if the customer cancels the booking.
• The online booking amount shall be refunded to the Customer through the same mode that used for making the payment for booking. It takes 25-30 days* for the amount to get refunded. No cash payments would be made by the Authorized NEXA Dealership to the Customers.
• The refund, once processed from NEXA Dealer (acquirer/acquiring bank) end, is credited to the pool account of the issuer bank. The actual credit posted to the cardholder’s account is subject to an internal reconciliation process by the issuer bank. If the funds have not been credited to the cardholder’s account, he/she may be advised to approach the issuing bank customer care or escalate appropriately within the issuing bank for resolution.
• If there is still no resolution, cardholder has the right to raise a dispute with the issuing bank.
• If any other amount is paid offline by the customer to the Authorized NEXA Dealer towards the price of the NEXA Model, Accessories or statutory requirement, then the customer has to claim the said amount offline from the Authorized NEXA Dealer and no online transaction shall be made in this regard.
• No changes and/or modification are allowed online for NEXA MODELS after the Booking has been made.
• For any change/modification, the existing booking is supposed to be cancelled and the fresh booking is required to be made.

• MSIL reserves the right to amend these Terms and Conditions and may withdraw or discontinue the offer of online booking without prior notice.
• MSIL or the Authorized NEXA Dealer shall not be responsible for delay, loss or non-receipt of online booking information or any other form of submission not contemplated herein.
• MSIL reserves the right to change the variants, variant names and specifications at its own discretion and will make reasonable efforts to keep the Customer informed before the completion of the sales process.
• MSIL and its Authorized NEXA Dealership will not assume any liability of any inability or failure on their part in executing any order registered by any Customer on account of any causes, constituting a force majeure or otherwise, beyond their control.
• In case of any dispute, inconvenience or loss due to an act or omission of the Customer, the Customer agrees to indemnify MSIL and its Authorized NEXA Dealer.
• Any dispute relating to enforcement, interpretation or application of these terms and conditions shall be subject to Arbitration by single arbitrator appointed mutually by both the parties. The venue of Arbitration shall be at New Delhi. The Arbitration Proceedings shall be in accordance with the Arbitration and Conciliation Act, 1996 and its allied rules as amended from time to time. The Parties submit to the exclusive jurisdiction of the courts at New Delhi.
• The Agreement shall be governed by the laws as applicable in India.
• MSIL reserves the right to alter any terms and conditions or the process itself clause at its sole discretion as and when considered necessary. Reasonable efforts will be made to keep Customer informed of such changes.
• By Booking online via the NEXA Website, the Customer accepts and agrees to the above terms and conditions and also gives his unconditional consent for being contacted for Maruti Suzuki Products/Services over your telephone/mobile phone/email/sms. Non-acceptance of any of these terms and conditions will result in disqualification.
• The booking using this online facility is optional. NEXA MODELS can be booked and purchased without booking from the NEXA Website as well.
• The offer to purchase NEXA MODELS subject to these terms and conditions is optional and the customer may choose not to book the NEXA MODELS in response to the offer.
• MSIL, its Directors, Employees, Authorized NEXA Dealers, Consultants assume no liability whatsoever for any direct or indirect loss or damage arising from a Customer’s applying for purchase of NEXA MODELS as per the Terms and Conditions.
• The Booking amount paid by the Customer shall be adjusted against the Purchase price of NEXA MODELS at the time of invoicing.
• Pursuant to the booking, the Customer will be contacted by the assigned Relationship Manager at the earliest.

By clicking or ticking on the checkbox and clicking on the 'I agree and accept' tab below, the Customer hereby voluntarily agrees, declares, confirms and expressly consents as under:

• The Customer hereby expressly consents to and authorises Maruti Suzuki India Limited (“MSIL”) to share personal information in relation to the Customer such as the Customer’s name, mobile number, email address, OTP verification details and/or any other Information (defined below) of the Customer with various banks, NBFC’s and acknowledges that the said banks/NBFC’s may share the information with credit bureaus, generate a credit score, perform a credit scrub/ credit bureau check, map the Information with its database and check the eligibility of the Customer for an offer with the respective bank for a loan or for any other product and the Customer authorises MSIL to show such offer/s to the Customer on the platform.

• The bank may at any time in its sole discretion reject or accept the loan application of the Customer and the bank shall not be required to provide any reason whatsoever for such acceptance or rejection.

• The Customer hereby agrees and undertakes that the Customer is merely applying/ submitting a request through the MSIL platform for a loan from the relevant bank and the bank may sanction/ grant the loan at its sole discretion and any sanction/ grant of the loan shall be subject to the verification by the bank of the loan application and the completion of the loan process as prescribed by the bank, subject to the satisfaction of the bank.

• The Customer hereby agrees and accepts that in the bank agrees to sanction the loan to the Customer, the loan application of the Customer, the disbursement of the loan by the bank is subject to the Customer signing and submitting all such documents as may be required by the bank including submission of all know your customer (KYC) documents, execution of the loan agreement (in the form and manner as may be required by the bank), Regional Transport Office forms and such other forms and/or documents as may be required by the bank for the completion of the loan process as prescribed by the bank, subject to the satisfaction of the bank.

• The bank may disburse the loan amount to the account of the dealer/ MSIL as the case may be, at its sole discretion.

• Even after the loan application of the Customer has been accepted by the bank, the disbursement of the loan amount shall be subject to the sole discretion of the bank.

• The offer details shown to the Customer on the MSIL platform is merely an indicative offer and shall be subject to change at the discretion of the bank.

• The Customer hereby expressly consents to and authorises MSIL and the bank (whether acting by itself or through any of its service providers, and whether in automated manner or otherwise), to do and undertake any of the following and for the following purposes, in relation the Customer’s application details, personal data and sensitive personal data or information such as name, mobile number and email address, papers and data relating to know your customer (KYC), credit information, financial information, bank account statements, salary related information, employment related information, vehicle related details, information regarding the dealer selected by the Customer, geographic/ location details, address and/or any other information that the bank deems fit for the purpose of processing the Customer’s application for loan with the relevant bank (collectively referred to as "Information"):

• 1. For MSIL to retain, preserve, store, use and/or erase the Information, as its discretion including for any regulatory/ legal/ evidentiary purposes of MSIL and/or of the bank, as the case may be.
  2. For MSIL to share the Information with the bank(s), for the consumption, use, processing and storage by the bank and its service providers, without any further act, deed or writing on behalf of the Customer in relation to the purpose of processing the loan application of the Customer, execution of the loan agreement, completion of KYC and such other related purposes as may be determined by the bank.
  3. For the bank to retain, preserve, store, use and/or erase the Information, as per bank’s discretion for the purposes as mentioned hereunder and for a period beyond the same as may be required by the bank for any regulatory, legal and/or evidentiary purposes.

• The Customer hereby further agrees that the bank shall not be responsible for the quality or delivery of the vehicle to the Customer and for any complaints, grievances that the with respect to the delivery of the vehicle, and/or any other product level disputes in relation to the vehicle, including for any defects, repair or replacements, servicing, expiry of warranty, delayed / no delivery, claim for damages or any other demand or liability of whatsoever nature in respect of the vehicle and the Customer agrees that the same shall be governed by the agreement/ terms and conditions between the Customer and MSIL/ the relevant dealer.
• The Customer hereby understands that it is not mandatory for the Customer to give the consent as above, however, the Customer understands that agreeing to the processing of the Information as mentioned hereinabove, may result in faster evaluation of the Customer’s loan application with the bank.

FORMAT OF CONSUMER INSTRUCTIONS TO BE COLLECTED BY THE COMPANY

To,
TransUnion CIBIL Limited
[Formerly known as Credit Information Bureau (India) Limited]
19th Floor, One IndiaBulls Tower-2A-2B,
841 SenapatiBapat Marg,
Lower Parel,
Mumbai – 400 013

Sub: Grant of Consent

Dear Sirs,

In connection with submission of the application for my credit information offered by CIBIL ("Consumer Credit Information") through  Maruti Suzuki India Limited  (referred to as the "Company") and delivery of the Consumer Credit Information to the Company, I hereby acknowledge and agree to the following:

• The Company is my lawfully appointed agent and he / it has agreed to be my agent for the purposes, including, without limitation, to receive the Consumer Credit Information fromTUCL on my behalf and use it in the manner consistent with the Agreement entered into between the Company and TUCL, and the Company has granted its consent for being appointed for the aforesaid purpose.
• I grant my unconditional consent to the Company to receive the Consumer Credit Information from TUCL on my behalf and use it in the manner consistent with the consistent with the Agreement entered into between the Company and TUCL, as the case may be, and the Company has granted its consent for being appointed for the aforesaid purpose. I hereby represent and acknowledge that: (a) I have carefully read the terms and conditions of the Agreement entered into between the Company and TUCL understood the same; or (b) the Terms of Understanding in relation to the use of the Consumer Credit Information has been agreed between me and the Company.
• I hereby expressly grant unconditional consent to, and direct, TUCL to deliver and / or transfer my Consumer Credit Information to the Company on my behalf.
• I shall not hold TUCL responsible or liable for any loss, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to: (a) delivery of my Consumer Credit Information to the Company ; (b) any use, modification or disclosure by the Company of the contents, in whole or in part, of my Consumer Credit Information , whether authorized or not; (c) any breach of confidentiality or privacy in relation to delivery of my Consumer Credit Information to the Company ; (d) for any use made by the Company which is contrary to the Agreement entered into between the Company and TUCL
• I acknowledge and accept that: (a) TUCL has not made any promises or representations to me in order to induce me to provide my Consumer Credit Information or seek any consent or authorization in this regard; and (b) the implementation of the Agreement between TUCL and the Company is solely the responsibility of the Company.
• I agree that I may be required to record my consent / provide instructions electronically and in all such cases I understand that by clicking on the "I Accept" button below, I am providing "written instructions" to [COMPANY] authorizing [COMPANY] to obtain my Consumer Credit Information from my personal credit profile from TransUnion CIBIL LIMITED, [formerly known as Credit Information Bureau (India) Limited]]. I further authorize [COMPANY] to obtain such information solely to confirm my identity and display my Consumer Credit Information to me. Further in all such cases “By checking this box and clicking on the ‘Authorize button, I agree to the terms and conditions, acknowledge receipt of TUCL privacy policy and agree to its terms, and confirm my authorization for [COMPANY] to obtain my Consumer Credit Information.
• I understand that in order to deliver the product to me, I hereby authorize [COMPANY], to obtain my Consumer Credit Information from TUCL.
• By submitting this registration form, I understand that I am providing express written instructions for [COMPANY] to request and receive information about me from third parties, including but not limited to a copy of my consumer credit report and score from consumer reporting agencies, at any time for so long as I have an active [COMPANY] account. I further authorize [COMPANY] to retain a copy of my information for use in accordance with [COMPANY’S] Terms of Use and Privacy Policy.
• I UNDERSTAND THAT THE PRODUCT IS PROVIDED ON AN “AS-IS”, “AS AVAILABLE” BASIS AND TUCL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• I shall not sue or otherwise make or present any demand or claim, and I irrevocably, unconditionally and entirely release, waive and forever discharge TUCL , its officers, directors, employees, agents, licensees, affiliates, successors and assigns, jointly and individually (hereinafter "Releasee"), from any and all manner of liabilities, claims, demands, losses, claims, suits, costs and expenses (including court costs and reasonable attorneys fees) ("Losses"), whatsoever, in law or equity, whether known or unknown, which I ever had, now have, or in the future may have against the Releasee with respect to the submission of my Consumer Credit Information and / or my decision to provide TUCL L with the authority to deliver my Consumer Credit Information to the Company . I agree to defend, indemnify, and hold harmless the Releasee from and against any and all Losses resulting from claims made against TUCL L by third parties arising from and in connection with this letter.
• I agree that the terms of this confirmation letter shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts located in Mumbai in regard to any dispute arising hereof. TUCL is entitled to assign its rights hereunder to any third person without taking my prior written consent.
  Consumer Dispute Resolution | CIBIL

Yours faithfully,

Signature :____________________________

Name       :____________________________

Address    :____________________________

CC:   Maruti Suzuki India Limited

Address 1, Nelson Mandela Marg Vasant Kunj, New Delhi 110070

Use of this site shall be governed by all applicable laws, rules and regulations of the Union of India, its States and Union Territories.

Terms and Conditions for online booking of NEXA Models by Maruti Suzuki India Limited (“MSIL”) with an authorized NEXA dealer of MSIL

• "Customer" means a prospective customer interested in online booking of NEXA Models from an authorized NEXA Dealer of MSIL and includes any Individual/ Firm/ Proprietorship/ Company or other legal entity.
• In the event that the Customer is booking on behalf of another person, the necessary details of such other person is also required to be mentioned and the requisite details of such other person are required to be produced at the Authorized NEXA Dealership as per requirement by the Authorized NEXA Dealer.
• In the event that the Customer wants to make a booking of more than one vehicle, the booking process is required to be repeated. In other words, one vehicle can be booked per booking.
• The online booking facility is for the convenience of the customers.
• The details of the Customer as provided by the Customer shall be used by MSIL and its Authorized NEXA Dealers for all correspondences with the Customer.
• Booking is allowed only with the authorized NEXA Dealers of MSIL as mentioned on this NEXA Website.
• The Customer is requested to thoroughly read and understand updated specifications, features of NEXA MODELS posted on the official NEXA website before making their choice. The choice of variants of the NEXA models would be updated on the NEXA Website from time to time and shall be subject to availability at the selected Authorized NEXA Dealership.
• The price of the vehicle shall be as applicable on the date of invoicing of the vehicle. The prices are subject to change and we are not responsible / legally bound to inform you in advance.
• All formalities with respect to purchase of NEXA MODELS, including but not limited to the registration process shall be performed at the respective Authorized NEXA Dealership.
• The sale and delivery of NEXA MODELS shall be subject to fulfillment of all applicable statutory obligations and submission of requisite supporting documents. The originals of these documents will need to be produced at the Authorized NEXA Dealership. In the event of the Customers failure to ensure compliance of these requirements, the booking amount paid by the Customer is liable to be forfeited.
• MSIL shall not be responsible for the collection of booking amount or entire payment for NEXA MODELS. The Collection of payment and the delivery of NEXA MODELS shall be the responsibility of the Authorized NEXA Dealer.
• All parties shall ensure the compliance of the applicable provisions of the Information Technology Act, 2000 and its allied rules as amended from time to time.
• The Terms of Use and the Privacy Policy provided on "www.Nexaexperience.com" shall be deemed to be a part and parcel of these terms and conditions.
• We assume that you have read all terms and conditions before going ahead with online booking.

Acceptance of Payment towards booking

• Acceptance of online booking payment is taken on behalf of the Authorized NEXA Dealer by a payment gateway.
• The online booking engine is available at “www.Nexaexperience.com” whereas payment gateway is powered by the Intermediary providing payment gateway and merchant services.
• Payments made by the Customer for online booking of NEXA MODELS through payment gateway IMS are subject to the terms and conditions as provided by the payment gateway intermediary/ merchant service provider. MSIL or its Authorized NEXA Dealers would not be responsible for any non-payment or wrong payment made in respect of the booking through the payment gateway.
• The Booking amount for NEXA MODELS will be displayed on “www.Nexaexperience.com”.You cannot pay more or less than the mentioned amount for online booking of NEXA Models.
• The Booking Amount can be paid online using Debit Card/ Credit Card/ Internet Banking.
• Processing fees for booking amount paid by the Customer will be borne by the Authorized NEXA Dealer.
• The Customer needs to provide accurate and complete information while filling the form online.
• After online submission of the form and the valid online payment transaction, the system will generate a Payment Confirmation Reference Number and receipt of payment towards the booking amount. The Customer shall use the reference number and receipt to communicate with the Authorized NEXA Dealer.
• The booking shall be binding only after the receipt of the full balance price of NEXA MODELS and submission of requisite supporting documents. Until then, the online booking is merely a request on part of the Customer and an indication of an intention to sell on the part of the Authorized NEXA Dealer and does not result in a booking confirmation or contract of sale and does not impose financial implications on MSIL or the Authorized NEXA Dealer except as provided herein in these terms and conditions.
• MSIL retains the right to revise the specification, standard fitment and/or accessories of/for NEXA MODELS or introduce new variants or their versions or discontinue earlier variants or versions.

Delivery of NEXA MODELS

• The waiting period and the expected delivery date shall be communicated by the Authorized NEXA Dealer.
• The Customer is required to follow the cancellation/refund procedure as mentioned herein.

Cancellation, Modification, Refund

• Cancelation request, if any, should be placed by the customer online in case of online bookings. Please note that there will be no offline cancelations at the Authorized NEXA Dealership for online bookings.
• There will be no booking cancellation charges if the customer cancels the booking.
• The online booking amount shall be refunded to the Customer through the same mode that used for making the payment for booking. It takes 25-30 days* for the amount to get refunded. No cash payments would be made by the Authorized NEXA Dealership to the Customers.
• The refund, once processed from NEXA Dealer (acquirer/acquiring bank) end, is credited to the pool account of the issuer bank. The actual credit posted to the cardholder’s account is subject to an internal reconciliation process by the issuer bank. If the funds have not been credited to the cardholder’s account, he/she may be advised to approach the issuing bank customer care or escalate appropriately within the issuing bank for resolution.
• If there is still no resolution, cardholder has the right to raise a dispute with the issuing bank.
• If any other amount is paid offline by the customer to the Authorized NEXA Dealer towards the price of the NEXA Model, Accessories or statutory requirement, then the customer has to claim the said amount offline from the Authorized NEXA Dealer and no online transaction shall be made in this regard.
• No changes and/or modification are allowed online for NEXA MODELS after the Booking has been made.
• For any change/modification, the existing booking is supposed to be cancelled and the fresh booking is required to be made.

General Terms

• MSIL reserves the right to amend these Terms and Conditions and may withdraw or discontinue the offer of online booking without prior notice.
• MSIL or the Authorized NEXA Dealer shall not be responsible for delay, loss or non-receipt of online booking information or any other form of submission not contemplated herein.
• MSIL reserves the right to change the variants, variant names and specifications at its own discretion and will make reasonable efforts to keep the Customer informed before the completion of the sales process.
• MSIL and its Authorized NEXA Dealership will not assume any liability of any inability or failure on their part in executing any order registered by any Customer on account of any causes, constituting a force majeure or otherwise, beyond their control.
• In case of any dispute, inconvenience or loss due to an act or omission of the Customer, the Customer agrees to indemnify MSIL and its Authorized NEXA Dealer.
• Any dispute relating to enforcement, interpretation or application of these terms and conditions shall be subject to Arbitration by single arbitrator appointed mutually by both the parties. The venue of Arbitration shall be at New Delhi. The Arbitration Proceedings shall be in accordance with the Arbitration and Conciliation Act, 1996 and its allied rules as amended from time to time. The Parties submit to the exclusive jurisdiction of the courts at New Delhi.
• The Agreement shall be governed by the laws as applicable in India.
• MSIL reserves the right to alter any terms and conditions or the process itself clause at its sole discretion as and when considered necessary. Reasonable efforts will be made to keep Customer informed of such changes.
• By Booking online via the NEXA Website, the Customer accepts and agrees to the above terms and conditions and also gives his unconditional consent for being contacted for Maruti Suzuki Products/Services over your telephone/mobile phone/email/sms. Non-acceptance of any of these terms and conditions will result in disqualification.
• The booking using this online facility is optional. NEXA MODELS can be booked and purchased without booking from the NEXA Website as well.
• The offer to purchase NEXA MODELS subject to these terms and conditions is optional and the customer may choose not to book the NEXA MODELS in response to the offer.
• MSIL, its Directors, Employees, Authorized NEXA Dealers, Consultants assume no liability whatsoever for any direct or indirect loss or damage arising from a Customer’s applying for purchase of NEXA MODELS as per the Terms and Conditions.
• The Booking amount paid by the Customer shall be adjusted against the Purchase price of NEXA MODELS at the time of invoicing.
• Pursuant to the booking, the Customer will be contacted by the assigned Relationship Manager at the earliest.

At Maruti We Take Your Privacy Seriously. Please Read the Following To Learn More About Our Terms And Conditions.

By accessing, downloading, or using the digital Platform(s) that we operate, which has a direct link to this Policy, you agree to be governed by the Privacy Policy of the Company. This Privacy Policy must be read in conjunction and together with the Terms of Use of the particular Platform you are using.

By clicking or ticking on the checkbox and clicking on the 'I agree and accept' tab below, the Customer hereby voluntarily agrees, declares, confirms and expressly consents as under:

• The Customer hereby expressly consents to and authorises Maruti Suzuki India Limited (“MSIL”) to share personal information in relation to the Customer such as the Customer’s name, mobile number, email address, OTP verification details and/or any other Information (defined below) of the Customer with various banks, NBFC’s and acknowledges that the said banks/NBFC’s may share the information with credit bureaus, generate a credit score, perform a credit scrub/ credit bureau check, map the Information with its database and check the eligibility of the Customer for an offer with the respective bank for a loan or for any other product and the Customer authorises MSIL to show such offer/s to the Customer on the platform.

• The bank may at any time in its sole discretion reject or accept the loan application of the Customer and the bank shall not be required to provide any reason whatsoever for such acceptance or rejection.

• The Customer hereby agrees and undertakes that the Customer is merely applying/ submitting a request through the MSIL platform for a loan from the relevant bank and the bank may sanction/ grant the loan at its sole discretion and any sanction/ grant of the loan shall be subject to the verification by the bank of the loan application and the completion of the loan process as prescribed by the bank, subject to the satisfaction of the bank.

• The Customer hereby agrees and accepts that in the bank agrees to sanction the loan to the Customer, the loan application of the Customer, the disbursement of the loan by the bank is subject to the Customer signing and submitting all such documents as may be required by the bank including submission of all know your customer (KYC) documents, execution of the loan agreement (in the form and manner as may be required by the bank), Regional Transport Office forms and such other forms and/or documents as may be required by the bank for the completion of the loan process as prescribed by the bank, subject to the satisfaction of the bank.

• The bank may disburse the loan amount to the account of the dealer/ MSIL as the case may be, at its sole discretion.

• Even after the loan application of the Customer has been accepted by the bank, the disbursement of the loan amount shall be subject to the sole discretion of the bank.

• The offer details shown to the Customer on the MSIL platform is merely an indicative offer and shall be subject to change at the discretion of the bank.

• The Customer hereby expressly consents to and authorises MSIL and the bank (whether acting by itself or through any of its service providers, and whether in automated manner or otherwise), to do and undertake any of the following and for the following purposes, in relation the Customer’s application details, personal data and sensitive personal data or information such as name, mobile number and email address, papers and data relating to know your customer (KYC), credit information, financial information, bank account statements, salary related information, employment related information, vehicle related details, information regarding the dealer selected by the Customer, geographic/ location details, address and/or any other information that the bank deems fit for the purpose of processing the Customer’s application for loan with the relevant bank (collectively referred to as "Information"):

  1. For MSIL to retain, preserve, store, use and/or erase the Information, as its discretion including for any regulatory/ legal/ evidentiary purposes of MSIL and/or of the bank, as the case may be.
  2. For MSIL to share the Information with the bank(s), for the consumption, use, processing and storage by the bank and its service providers, without any further act, deed or writing on behalf of the Customer in relation to the purpose of processing the loan application of the Customer, execution of the loan agreement, completion of KYC and such other related purposes as may be determined by the bank.
  3. For the bank to retain, preserve, store, use and/or erase the Information, as per bank’s discretion for the purposes as mentioned hereunder and for a period beyond the same as may be required by the bank for any regulatory, legal and/or evidentiary purposes.

• The Customer hereby further agrees that the bank shall not be responsible for the quality or delivery of the vehicle to the Customer and for any complaints, grievances that the with respect to the delivery of the vehicle, and/or any other product level disputes in relation to the vehicle, including for any defects, repair or replacements, servicing, expiry of warranty, delayed / no delivery, claim for damages or any other demand or liability of whatsoever nature in respect of the vehicle and the Customer agrees that the same shall be governed by the agreement/ terms and conditions between the Customer and MSIL/ the relevant dealer.

• The Customer hereby understands that it is not mandatory for the Customer to give the consent as above, however, the Customer understands that agreeing to the processing of the Information as mentioned hereinabove, may result in faster evaluation of the Customer’s loan application with the bank.
  Grievance Redressal
  If you have any complaints, concerns with regards to the use, storage, deletion, and disclosure of your personal information provided to Us, you may reach out to the designate Data Protection officer. The Data Protection Officer appointed by Maruti Suzuki India Limited is  Mr Sanjeev Kumar Singh  who can be contacted at dpo@maruti.co.in.

To,
TransUnion CIBIL Limited
[Formerly known as Credit Information Bureau (India) Limited]
19th Floor, One World Centre Tower-2A-2B,
841 Senapati Bapat Marg,
Lower Parel,
Mumbai – 400 013

Sub: Grant of Consent

Dear Sirs,

In connection with submission of the application for my credit information (“Consumer Credit Information”) and other related credit products (Credit Products) offered by CIBIL through  Maruti Suzuki India Limited  (referred to as the “Company”) and delivery of the Consumer Credit Information and Credit Products to the Company, I hereby acknowledge and agree to the following:

• The Company is my lawfully appointed agent and he / it has agreed to be my agent for the purposes, including, without limitation, to receive the Consumer Credit Information and Credit Products from TUCL on my behalf and use it and the Company has granted its consent for being appointed for the aforesaid purpose.
• I grant my unconditional consent to the Company to receive the Consumer Credit Information and Credit Products from TUCL on my behalf and the Company has granted its consent for being appointed for the aforesaid purpose. I hereby represent and acknowledge that the Terms of Understanding in relation to the use of the Consumer Credit Information and Credit Products has been agreed between me and the Company.
• I hereby expressly grant unconditional consent to, and direct, TUCL to deliver my Consumer Credit Information and Credit Products to the Company on my behalf.
• I agree that my consent shall be stored by the Company on a permanent basis and shall be verifiable from time to time. I understand that the Company cannot access the Consumer Credit Information for more than 6 months on a single Consumer Consent and the same shall be required to be refreshed every six (6) months. Company can store the Consumer Credit Information only for (i) a limited time period of six months or (ii) till such time the credit information is required to be retained to satisfy the purpose for which it was provided or (iii) until I withdraw my consent to store such Consumer Credit Information, whichever is earlier and thereafter, the stored Consumer Credit Information shall be deleted, purged, expunged by the Company.
• I shall not hold TUCL responsible or liable for any loss, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to: (a) delivery of my Consumer Credit Information and Credit Products to the Company ; (b) any use, modification or disclosure by the Company of the contents, in whole or in part, of my Consumer Credit Information or Credit Products , whether authorized or not; (c) any breach of confidentiality or privacy in relation to delivery of my Consumer Credit Information to the Company.
• I acknowledge and accept that TUCL has not made any promises or representations to me in order to induce me to provide my Consumer Credit Information or seek any consent or authorization in this regard.
• I agree that I may be required to record my consent / provide consent electronically and in all such cases I understand that by clicking on the "I Accept" button below, I am providing "written consent " to [COMPANY] authorizing [COMPANY] to obtain my Consumer Credit Information from my personal credit profile from TransUnion CIBIL LIMITED]. I further authorize [COMPANY] to obtain such information solely to confirm my identity and display my Consumer Credit Information to me. Further in all such cases “By checking this box and clicking on the ‘Authorize button, I agree to the terms and conditions, acknowledge receipt of TUCL privacy policy and agree to its terms, and confirm my authorization for [COMPANY] to obtain my Consumer Credit Information and Credit Products.
• I understand that in order to deliver the product to me, I hereby authorize [COMPANY], to obtain my Consumer Credit Information and Credit Products from TUCL.
• By submitting this registration form, I understand that I am providing express written consent for [COMPANY] to request and receive information about me from third parties, including but not limited to a copy of my consumer credit report and score from consumer reporting agencies, at any time for so long as I have an active [COMPANY] account. I further authorize [COMPANY] to retain a copy of my information for use in accordance with [COMPANY’S] Terms of Use and Privacy Policy.
• I UNDERSTAND THAT THE PRODUCT IS PROVIDED ON AN “AS-IS”, “AS AVAILABLE” BASIS AND TUCL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• I shall not sue or otherwise make or present any demand or claim, and I irrevocably, unconditionally and entirely release, waive and forever discharge TUCL, its officers, directors, employees, agents, licensees, affiliates, successors and assigns, jointly and individually (hereinafter  “Releasee”), from any and all manner of liabilities, claims, demands, losses, claims, suits, costs and expenses (including court costs and reasonable attorney fees) (“Losses”), whatsoever, in law or equity, whether known or unknown, which I ever had, now have, or in the future may have against the Releasee with respect to the submission of my Consumer Credit Information or Credit Products and / or my decision to provide TUCL with the authority to deliver my Consumer Credit Information and Credit Products to the Company . I agree to defend, indemnify, and hold harmless the Releasee from and against any and all Losses resulting from claims made against TUCL by third parties arising from and in connection with this letter.
• I agree that the terms of this confirmation letter shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts located in Mumbai in regard to any dispute arising hereof. TUCL is entitled to assign its rights hereunder to any third person without taking my prior written consent.

Yours faithfully,

Signature :_____________________________

Name       :_____________________________

Address    :_____________________________

CC:  Maruti Suzuki India Limited

Address 1, Nelson Mandela Marg Vasant Kunj, New Delhi 110070